The receptionist your hospital never has to hire.Answers, books, reschedules, takes refill requests and follows up.
Demos
Watch it work, then read the calls.
Three narrated films with a sandbox hospital and synthetic callers: a routine call and an emergency handed to a person, an after-hours booking call, and what the hospital team sees. Below them, six sample calls shown as transcripts with their decisions. Everything is synthetic: no real client or patient data.
Films
A routine call, then an emergency · 101 s
A routine call answered and booked, then a second call that describes an emergency: the safety rules run first and the call is handed to a person. Narrated and captioned, with a sandbox hospital and synthetic callers.
An after-hours booking call · 82 s
A call answered after closing, a wellness exam booked and confirmed by text, then a refill request and the hospital's weekly recap. Sandbox hospital, illustrative figures.
The hospital's view · 77 s
The front desk's side on synthetic data: the Today board, the task inbox with where each task came from, and where each appointment lives. Illustrated screens, narrated and captioned.
Staged walkthroughs with synthetic hospitals, patients and data, not recordings of an actual call or a real hospital. Nothing plays until you press play; English captions are on.
Sample calls
Illustrative transcripts with synthetic callers. The wording of a real call varies.
Routine booking
Booked
CallerHi, I need to bring Maya in. She's a two-year-old golden and she's due for her annual.
AvaHappy to help with Maya's annual, and just so you know, this call may be recorded. I have Thursday at 9:20 or Friday at 2:40. Which works better?
CallerThursday, 9:20.
AvaBooked: Thursday at 9:20 with Dr. Alvarez. I'll text the confirmation to the number ending 0148.
ezyVet · written and verifiedSMS sentTranscript emailed
After-hours emergency
Escalated
CallerMy dog just collapsed, he's breathing weird, I don't know what to do.
AvaThat sounds like an emergency and the hospital is closed right now. The nearest 24-hour emergency hospital is Riverside Veterinary Emergency, 1200 Mill Road, Alexandria. Their number is (703) 555-0190. Would you like me to repeat that?
CallerNo, I've got it. Thank you.
Keyword floor: "collapsed"Facility read in fullNo booking offered
Refill request
Follow-up
CallerRex is almost out of his heart medication, can I get a refill?
AvaI've noted a refill request for Rex and sent it to the clinical team. A veterinarian has to approve it, so someone will call you back at this number. Is that all right?
CallerYes, that's fine.
Refill queued for a vetCallback with reason
Follow-up call after a visit (outbound)
Completed
AvaHi Maria, it's Ava, the AI Assistant of Riverbend Animal Hospital on a recorded line. I'm following up on Bella's visit yesterday. Is now a good time for a quick check-in?
ClientSure.
AvaThanks, Maria. How has Bella been doing since her visit?
ClientShe's great. One question about the shampoo, actually.
AvaI'll pass that question to the team. Thank you for your time, Maria. Take care.
How the pet is doing: doing wellConcern noted for staffShown in Results
Emergency during open hours
Emergency exam
Available when the hospital has approved it in its call handling rules.
CallerMy cat has been straining in the litter box all morning and now he's crying.
AvaI'm treating this as an emergency. The hospital is open, and I can book Milo into an emergency exam at 11:40 this morning. Shall I book it?
CallerYes, please.
AvaBooked: emergency exam today at 11:40. Please come straight in.
Emergency exam bookedNo routine booking offered
A question the assistant cannot answer
Transferred
CallerAre Rex's lab results back yet?
AvaI can't see lab results, so let me get someone on the team for you. Please stay on the line.
TeamThis is Jamie at the front desk. I'll take it from here.
Business hours · first line, one attemptHanded over on acceptanceCallback task if nobody picks up